Drive Customer Metrics with Demo Automation + Email Marketing

Share on facebook
Share on twitter
Share on linkedin
bigstock-Summer-Time-Car-Trip-89513531-1024x684

Let Demo Automation Drive Customer Metrics:

For Marketers: you’re tired of relying on email open rates and click-through rates as your prime measurements of success. As I mention in my Avention post, “Impressions, website traffic, click through rate, conversions, and MQL’s are some of the go-to metrics that marketers use to measure success and set goals. However the issue with focusing solely on these metrics is that they’re still deeply disconnected from sales goals.” You need metrics that reflect the customer’s activity, quality, and progress. I present: customer metrics

Customer metrics are focused on metrics such as Cost Per Acquisition, Lifetime Value and Churn. Both marketing and sales should be aligned on these metrics, and set goals around them. Combining demo automation with email marketing has been an incredibly powerful way for us at Consensus to collect and analyze these metrics. By using our personalized demo videos in our email campaigns, we’re able to increase lead conversion, pre-qualify leads, and arm our sales team with powerful insights into what these leads care about. This includes:

  • You don’t have to rely solely on click/open rates anymore. The Consensus platform’s powerful analytics allow you to track what happens after a click, so you can see how different email content affects the kind of prospect behavior you’re driving.
  • When a prospect engages with a demo you’re able to gain insight into what they care about most. This means you can deliver highly qualified leads with engagement details (interests, view time, sharing data, etc.) to your sales team.
  • A Consensus demo allows prospects to share a demo with their colleagues, so you can identify other potential decision makers and gain insights into what’s important to each member of the buying panel.

How to Use Video Demos in Email Campaigns:

  • Step by Step Process
    1. Generate a universal link in the Consensus platform for use in your marketing automation tool:

2. Insert an HTML button (preferred) or use an image that drives users to watch their personalized demo

3. Insert the universal link you generated in step one behind your call to action button you created in step two

And presto, you’re done. Simple, right? Now learn how to boost demo views with social marketing.

About the Author

Garin Hess

Garin Hess

Garin Hess is a serial entrepreneur with over 18 years of hands-on in-the-trenches experience. Garin has founded two software companies, two industry conferences, and a non-profit organization. He is currently the founder and CEO of CONSENSUS, an interactive demo automation software company that helps sales organization scale the pre-sales function. Outside of work, he enjoys reading history, mountain biking, singing with and conducting community choirs, and spending time with his family. For Garin, nothing else beats a lazy morning cooking breakfast for his wife and three kids or trying hard to keep up with his son on the tennis court.