The 4 Personas SEs Encounter and How to Manage Difficult Personalities

Paul Chapman

Sr. Manager Solutions Consulting, ServiceNow

In this session:

– Learn the Four Major Disruptive Personalities in a demo.
– Learn Techniques to Overcome these disruptions.
– Learn to align your Product, Philosophy, and Personality.

Hear case studies of Success and Failures.
We often deal with disruptive personalities that de-rail our original script and lead to lack luster impressions. For some of us, these individuals cause increased anxiety, increase nervousness, or just anger us which then leads to loss of control, credibility and finally, it sinks the presentation.

Just remember, managing disruptive personalities is a skill that can be taught. This session is meant to be a framework for building your skill. As with your demos you must internalize the approach and make this your own with your own spin on these techniques.