CVP, Presales, Blue Yonder
Susan’s experience across the full customer lifecycle of sales, deployment, and value realization provides a unique perspective on how to optimize the customer buying experience. She leads Presales at Blue Yonder, where she works with an amazing team to delight prospects with our ability to transform their supply chains. She previously served as Chief Customer Officer and SVP, Global Presales at Infor where she was chartered with bringing the customer success mindset to the forefront across the customer journey. After a lifetime of selling software, her eye-opening experiences as a buyer of SaaS software serves as the foundation for this session.