Consensus Case Study: Implementation and Rollout – Lessons Learned

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Hyland began their pilot program of Consensus in early 2022 and rolled the platform out to Presales and Sales in September/October 2022. In this session we will discuss lessons learned from our successful company-wide Consensus implementation and roll out to hopefully help other organizations as they plan for their implementations.

About the Presenters

Melissa Kellenberger

Sr. Manager, Global Technical Sales Hyland Software

Melissa has spent the past 17 years at Hyland Software in pre-sales, serving as a Sales Solution Engineer, Team Lead, Manager, and most recently standing up a Global Technical Sales Global Operations team. This team directly serve our 100 member Commercial Technical Sales Team, and indirectly supports our international and health care team of 150. Working with Kathryn Wilkins, our Consensus System Administrator we support over 450 users within Consensus.

Kathryn Wilkins

Sales Program Specialist, Technical Sales Hyland

Kathryn Wilkins has been with Hyland collectively for 10 years. She began her career in Marketing and quickly moved into a Sales position on the GovEd team at Hyland and most recently transitioned to Hyland’s Global Technical Sales Operations team where she serves as Consensus Administrator. Kathryn’s previous quota carrying role gives her a unique perspective into how Hyland’s sellers can and should leverage the Consensus platform. Kathryn currently supports over 450 Consensus users.