The sales process can often be an aggressive pursuit. And that’s not necessarily a bad thing. But sometimes, when you’re working to get the buy-in of multiple stakeholders, the conversation can feel forced. Decision makers look to protect their ideas, their reputations, and their political capital. To reach agreement, you (the salesperson) and the challenger Mobilizer within the prospect company must work together to align stakeholders around the common goal of helping their company grow — and do it with professionalism, mutual respect and even kindness. But is kindness a sign of weakness in a sales environment?
“Kindness is often mistaken for weakness. It’s not. Kind people fight the battles they consider worth fighting,” Vicki Hinze writes. “They don’t feel they must compromise their principles to do it. They don’t feel compelled to fight dirty or to lie and manipulate or threaten. The truth holds up under logic and reason, and truth is sufficient to battle and win.”
In gaining consensus, finding a path toward a solution that honestly solves a business problem for the company you’re selling to — in partnership with an internal Mobilizer — will always win out over manipulation or vendor-first positioning.
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